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"We asked Ange to join our management team as she had the perfect background and experience of customer contact centre, personal injury handling and change management. She was able to hit the ground running and provide value from day one, helping with the implementation of our Injury Division development plan.
She has a strong change management approach, ensuring that benefit is measured and output properly tested and delivered before projects move on. She has a proactive approach to communication which supports her team through any implementation process. Throughout she has shown great people management skills, bringing members of her team in to the decision making process, with a keen focus on their personal growth and development.
Her knowledge of claims handling in the injury sector supported our process for identifying and developing efficiencies within our handling processes and she worked alongside our business partners in that process, presenting well and as knowledgeable at meetings.
She has helped us develop and grow the Injury Division through a time of great change and has been a valuable member of our operational management team throughout."
Mark Savill, Managing Director - Lyons Davidson
She has a strong change management approach, ensuring that benefit is measured and output properly tested and delivered before projects move on. She has a proactive approach to communication which supports her team through any implementation process. Throughout she has shown great people management skills, bringing members of her team in to the decision making process, with a keen focus on their personal growth and development.
Her knowledge of claims handling in the injury sector supported our process for identifying and developing efficiencies within our handling processes and she worked alongside our business partners in that process, presenting well and as knowledgeable at meetings.
She has helped us develop and grow the Injury Division through a time of great change and has been a valuable member of our operational management team throughout."
Mark Savill, Managing Director - Lyons Davidson
"Angela brought structure and a clear plan to our claims handling project, using her experience to advise the business and navigate around some of the challenges.
She has worked hard and diligently to meet the project plan objectives and has been a delight to work with."
Simon Laird, Head of Insurance - RPC
She has worked hard and diligently to meet the project plan objectives and has been a delight to work with."
Simon Laird, Head of Insurance - RPC
"Quay Consultancy have provided DWF with consultancy advice and services relating to management of a key client with respect to operational efficiencies and resource alignment.
We have found Angela to be approachable and pragmatic in her outlook and have been pleased with the solutions and support provided."
Sanjay Bathija, Chief Operating Officer for Insurance Services - DWF LLP
We have found Angela to be approachable and pragmatic in her outlook and have been pleased with the solutions and support provided."
Sanjay Bathija, Chief Operating Officer for Insurance Services - DWF LLP
"I chose Quay Consultancy because Ange has wide experience in the sector and is open-minded whilst appreciating the confines of working in a regulated environment. She approaches situations with a can do attitude and gives considered direction that can be trusted.
Ange helps by taking a holistic view of the business and the market place to provide advice as to the best way forward in core strategic areas such as funding and operational efficiencies and does this in a way that brings key stakeholders along with her to ensure the business is aligned to this direction."
Mark Godfrey, Insurance and Financial Services Managing Director - RAC
Ange helps by taking a holistic view of the business and the market place to provide advice as to the best way forward in core strategic areas such as funding and operational efficiencies and does this in a way that brings key stakeholders along with her to ensure the business is aligned to this direction."
Mark Godfrey, Insurance and Financial Services Managing Director - RAC
"I first approached Quay Consultancy because I was looking for an independent consultant who understands legal services and who could provide clear, practical advice.
Ange is a dynamic individual with an extremely good eye for detail. She is tenacious in seeing things through to a conclusion and has always ensured that plans are executed within agreed timelines but, perhaps more importantly, that the expected results are achieved. Having Ange’s support enables me to concentrate on critical BAU tasks, whilst knowing that all key projects that Ange is supporting are being delivered to the usual high standards that I expect.
I would recommend Quay Consultancy if you were seeking consultants who will work with you to deliver your objectives and requirements in an efficient, timely and successful manner."
Paul Evans, General Manager Legal Services - RAC
Ange is a dynamic individual with an extremely good eye for detail. She is tenacious in seeing things through to a conclusion and has always ensured that plans are executed within agreed timelines but, perhaps more importantly, that the expected results are achieved. Having Ange’s support enables me to concentrate on critical BAU tasks, whilst knowing that all key projects that Ange is supporting are being delivered to the usual high standards that I expect.
I would recommend Quay Consultancy if you were seeking consultants who will work with you to deliver your objectives and requirements in an efficient, timely and successful manner."
Paul Evans, General Manager Legal Services - RAC
"Ange is engaging in her interaction and is able to understand exactly what we want to achieve in every situation, tailoring solutions to suit our needs.
She has a modern approach to consultancy and has been integral in delivering facilitated workshops, offering training and project management direction across the firm.
Ange has been a great support."
She has a modern approach to consultancy and has been integral in delivering facilitated workshops, offering training and project management direction across the firm.
Ange has been a great support."
Anna Wilson, Partner - Barcan+Kirby LLP
"Angela has delivered presentations for BLS on a variety of forward thinking and innovative topics. She has delivered these with professionalism and confidence and has kept her audience engaged. Her wealth and depth of knowledge has been evident as well as her diverse range of experience.
We have received extremely positive feedback from the attendees to her talks and we look forward to working again with Quay Consultancy in the near future.”
Helen Read, Head of Operations - Bristol Law Society
We have received extremely positive feedback from the attendees to her talks and we look forward to working again with Quay Consultancy in the near future.”
Helen Read, Head of Operations - Bristol Law Society
“Angela has been invited to present to members of the Women Lawyers Division (Bristol) on a number of occasions, with great success. Her talks have each been informative, enthusiastic and engaging. Feedback we have received after Angela's talks state that attendees feel motivated and inspired. I would not hesitate in recommending her.”
Diana Johnson, Former Chair - Women Lawyers Division (Bristol) of The Law Society
Diana Johnson, Former Chair - Women Lawyers Division (Bristol) of The Law Society
"Ange is that rare combination of an excellent lawyer and a skilled commercial businesswoman. She grew a large highly effective PI team through process implementation & improvements, customer service strategies, controls and a strong commercial approach. Ange is someone I would recommend highly to assist legal firms to become more efficient and effective in an increasingly competitive marketplace."
Jacqui Rigby, Director - Rigby Pollitt Associates
"Angela reviewed and then restructured the Personal Injury department. This was an outstanding piece of work leading to a significant increase in efficiency and profitability. I was particularly impressed by the use of technology and processes to underpin the changes."
Robert Labadie, Former Director of Legal Practice - Co-operative Legal Services
"Ange has a unique blend of drive, logical thinking and strong leadership skills which, combined with her in depth knowledge of the law, means that she is able to deliver lasting change and value to an organisation. I have witnessed first-hand Ange leading projects that have changed processes and IT systems in a large Personal Injury department that not only delivered immediate, quantifiable profit improvements but also had a significant positive impact on client experience."
Neil Walker, Chief Executive - Red Kite Law LLP